Top tasks : how to identify, measure and improve customer top tasks : [a how-to guide] / Gerry McGovern.
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McGovern, Gerry (författare)
- ISBN 9781916444607
- Publicerad: Gormanston : Silver Beach Publishing, 2018
- Copyright: © 2018
- Engelska 182 pages
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Sammanfattning
Ämnesord
Stäng
- "Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice. Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages."--Back cover.
Ämnesord
- Elektronisk handel (sao)
- Elektroniska tjänster (sao)
- Kundrelationer (sao)
- Kundkontakter (sao)
- Kundorientering (sao)
- Electronic Commerce. (gnd)
- Customer relations (LCSH)
- Customer services (LCSH)
- Electronic commerce (LCSH)
Genre
- Ratgeber. (gnd-content)
Indexterm och SAB-rubrik
- Qblbmd Konsumentforskning
Klassifikation
- 658.834 (DDC)
- Qblbmd (kssb/8)
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