Startsida
Hjälp
Sök i LIBRIS databas

     

 

Sökning: onr:17303628 > Citizen satisfaction

Citizen satisfaction [Elektronisk resurs] improving government performance, efficiency, and citizen trust / Forrest Morgeson.

Morgeson, Forrest. (författare)
ISBN 9781137047137
Publicerad: Basingstoke : Palgrave Macmillan : 2014
Engelska 232 p.
  • E-bok
Innehållsförteckning Sammanfattning Ämnesord
Stäng  
  • Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement.
  • Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level. -- As tension between Americans and their government grows to unprecedented levels, Citizen Satisfaction provides a timely investigation into the topic of satisfaction with government services from a variety of perspectives. Morgeson covers growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to more contentment with the government. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, Citizen Satisfaction is a comprehensive look at the all-important relationship between citizens and government. 

Ämnesord

Public administration  -- Public opinion -- United States. (LCSH)
Public administration  -- Management -- United States. (LCSH)
Administrative agencies  -- Management -- United States. (LCSH)
Executive departments  -- Management -- United States. (LCSH)
Government productivity  -- United States. (LCSH)
Performance  -- Measurement. (LCSH)
Internet in public administration  -- United States. (LCSH)
Politics and Government.  (ukslc)
Public opinion & polls  -- USA. (bicssc)
Political science & theory  -- USA. (bicssc)
Public opinion & polls  -- United States of America, USA. (thema)
Political science & theory  -- United States of America, USA. (thema)

Klassifikation

JPVK (ämneskategori)
JPA (ämneskategori)
POL (ämneskategori)
JPWA (ämneskategori)
JPA (ämneskategori)
323.6 (DDC)
Oc.08 (kssb/8 (machine generated))
Inställningar Hjälp

Titeln finns på 1 bibliotek. 

Bibliotek i södra Sverige (1)

Ange som favorit

Sök vidare

Hjälp
Fler titlar av
Morgeson, Forrest.
Fler titlar om
Public administration
Public administratio ...
och Public opinion
och United States.
Public administration
Public administratio ...
och Management
och United States.
Administrative agencies
Administrative agenc ...
och Management
och United States.
Executive departments
Executive department ...
och Management
och United States.
Government productivity
Government productiv ...
och United States.
Performance
Performance
och Measurement.
visa fler...
Internet in public administration
Internet in public a ...
och United States.
visa färre...
Print :
Citizen satisfaction

Sök utanför LIBRIS

Hjälp
Om LIBRIS
Sekretess
Hjälp
Fel i posten?
Kontakt
Teknik och format
Sök utifrån
Sökrutor
Plug-ins
Bookmarklet
Anpassa
Textstorlek
Kontrast
Vyer
LIBRIS söktjänster
SwePub
Uppsök

Kungliga biblioteket hanterar dina personuppgifter i enlighet med EU:s dataskyddsförordning (2018), GDPR. Läs mer om hur det funkar här.
Så här hanterar KB dina uppgifter vid användning av denna tjänst.

Copyright © LIBRIS - Nationella bibliotekssystem

 
pil uppåt Stäng

Kopiera och spara länken för att återkomma till aktuell vy