Citizen satisfaction [Elektronisk resurs] improving government performance, efficiency, and citizen trust / Forrest Morgeson.

• Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement.

• Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level. -- As tension between Americans and their government grows to unprecedented levels, Citizen Satisfaction provides a timely investigation into the topic of satisfaction with government services from a variety of perspectives. Morgeson covers growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to more contentment with the government. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, Citizen Satisfaction is a comprehensive look at the all-important relationship between citizens and government. 

Ämnesord

Public administration  -- Public opinion -- United States. (LCSH)

Public administration  -- Management -- United States. (LCSH)

Administrative agencies  -- Management -- United States. (LCSH)

Executive departments  -- Management -- United States. (LCSH)

Government productivity  -- United States. (LCSH)

Performance  -- Measurement. (LCSH)

Internet in public administration  -- United States. (LCSH)

Politics and Government.  (ukslc)

Public opinion & polls  -- USA. (bicssc)

Political science & theory  -- USA. (bicssc)

Public opinion & polls  -- United States of America, USA. (thema)

Political science & theory  -- United States of America, USA. (thema)

Klassifikation

JPVK (ämneskategori)

JPA (ämneskategori)

POL (ämneskategori)

JPWA (ämneskategori)

JPA (ämneskategori)

323.6 (DDC)

Oc.08 (kssb/8 (machine generated))